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Privacy Policy

Effective date: July 1, 2026

Microbiome Test Canada respects your privacy and recognizes that personal, health-related, sample, and testing information may be sensitive.

This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit microbiometest.ca, purchase a testing kit, register a kit, submit a sample, contact customer support, or receive a test report.

By using this website or ordering a service, you acknowledge the practices described below.

1. Information we may collect

The information collected depends on how you interact with our website and services.

Personal and contact information

We may collect:

Order and transaction information

When you place an order, we may collect:

Payment transactions may be processed by an independent payment provider. Microbiome Test Canada generally does not receive or store complete payment-card numbers.

Sample and testing information

Depending on the service ordered, we may collect or process:

Customers should provide only information reasonably required to complete the purchased service.

Website and technical information

Certain information may be collected automatically when you use the website, including:

This information may be collected through cookies, analytics services, server logs, and similar technologies.

2. How information may be used

We may use information to:

Aggregated or anonymized information may be used to understand service performance and improve website operations.

3. Consent

Consent may be provided when you:

Some tests cannot be completed without the required information and authorization.

Where applicable, consent may be withdrawn by contacting us. Withdrawal may prevent us from completing an order, processing a sample, or delivering a report.

Certain information may still need to be retained for legal, accounting, laboratory, security, fraud-prevention, or record-keeping purposes.

4. Health-related and microbiome information

Microbiome testing may involve information about microorganisms detected in a sample, reported symptoms, lifestyle information, health concerns, or related testing data.

This information may be used only for purposes connected with:

Customers should not provide health-related information that is unrelated to the ordered service.

Microbiome results do not replace medical advice, diagnosis, or treatment from a qualified healthcare professional.

5. Consent and authorization forms

Some services require completed consent forms, submission documents, identity details, or additional authorization.

Customers are responsible for:

A laboratory may delay or decline processing when required information is missing, incomplete, unreadable, or inconsistent.

Time spent resolving documentation issues is outside the normal laboratory turnaround period.

6. Laboratory and reseller processing

Microbiome Test Canada may act as a reseller, coordinator, or customer-service provider rather than the laboratory performing the analysis.

Information needed to complete the test may be shared with an independent laboratory or testing provider.

This information may include:

Results are sent through the reseller process. Customers should follow the instructions supplied with the order for receiving or accessing reports.

Independent laboratories may maintain separate privacy, security, quality-control, and record-retention practices.

7. Sharing information with service providers

We may share information with organizations that assist us in operating the website or providing the ordered service.

These organizations may include:

Service providers should receive only the information reasonably necessary to perform their assigned functions.

8. Legal disclosures

We may disclose information when reasonably necessary to:

Information may also be transferred as part of a sale, merger, financing, restructuring, or transfer of business assets, subject to applicable requirements.

9. Payment processing

Payments may be handled by an independent payment provider.

The provider may collect:

Microbiome Test Canada generally receives confirmation that payment was approved or declined but may not receive the complete card number.

Payment providers handle information according to their own privacy and security practices.

10. Cookies and similar technologies

The website may use cookies and related technologies to:

You may be able to block or delete cookies through your browser settings. Some website functions may not operate correctly when necessary cookies are disabled.

11. Marketing communications

Where permitted, we may send optional promotional emails, service announcements, or product information.

Customers may unsubscribe from promotional communications by using the unsubscribe option included in the message or by contacting us.

Transactional messages may still be sent regarding:

12. Information retention

Information may be retained for as long as reasonably necessary to:

Different categories of information may be retained for different periods.

When information is no longer required, it may be deleted, anonymized, or securely archived.

Independent laboratories and other providers may apply their own retention schedules.

13. Information security

We use reasonable administrative, organizational, and technical safeguards intended to protect information from:

No website, database, electronic transmission, or email system can be guaranteed to be completely secure.

Customers should protect passwords, order numbers, account details, and report-access information.

14. Processing outside Canada

Some service providers, systems, or laboratories may store or process information outside the customer’s province or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.

We take reasonable steps to work with providers that use appropriate safeguards for the information they process.

15. Accessing or correcting information

You may contact us to request access to personal information under our control or ask that inaccurate information be corrected.

We may need to verify your identity before completing a request.

Access may be limited where permitted or required, including where disclosure could:

16. Deletion and withdrawal requests

You may request deletion of eligible personal information or withdrawal of consent where applicable.

Some information may need to be retained to:

Withdrawing consent may make it impossible to continue providing certain services.

17. Children and authorized orders

The website and online purchasing process are intended for adults.

We do not knowingly collect personal information online directly from children without appropriate authorization.

An order involving a minor or another person should be managed only by someone legally authorized to provide the required information and consent.

18. Shipping and laboratory timing

Laboratory turnaround time begins only after a sample reaches the laboratory and is accepted for processing.

The following periods are outside laboratory turnaround time:

Shipping delays are not included in the laboratory processing estimate.

Some samples may fail or require another collection. Information relating to a failed sample, replacement kit, or re-testing request may be retained as part of the order history.

19. Prenatal and specialized testing

Some specialized services may require additional information, consent, timing, handling, or documentation.

When a prenatal testing service is offered or ordered, the sample must be returned using the instructions supplied inside the prenatal kit.

General website directions, standard packaging, or instructions from another testing product must not be used in place of the prenatal-kit instructions.

20. Third-party websites

Our website may contain links to websites operated by other organizations.

Microbiome Test Canada is not responsible for the privacy, security, cookies, or content of third-party websites.

Customers should review the privacy policy of another website before providing personal information.

21. Changes to this policy

We may revise this Privacy Policy to reflect changes in our services, systems, providers, or legal responsibilities.

The updated policy will be posted on this page with a revised effective date.

Continued use of the website after an update means the revised policy will apply to future interactions, subject to applicable requirements.

22. Contact us

Questions or requests concerning this Privacy Policy may be directed to:

Microbiome Test Canada
Email: info@microbiometest.ca
Phone: +1 (844) 822-2211

You may also review our Return Policy and Shipping Policy.