1. Order the kit
Review the test details, report example, price and shipping information before placing your order.
How It Works
Order your kit online, collect a small stool sample at home, return it to the laboratory and receive an educational report about the bacteria detected in your sample.
The kit includes collection materials, packaging and instructions to guide you through each stage.
Review the test details, report example, price and shipping information before placing your order.
Follow the enclosed instructions to collect a small stool sample using the materials supplied with the kit.
After the sample is analysed, you will receive instructions for accessing your microbiome report.
Kit contents and return arrangements may change. Always follow the instructions supplied with your individual kit.
Read the product description, current price, shipping details and report limitations before purchasing.
The test is designed to provide educational information about the bacterial composition detected in a stool sample. It is not a diagnostic medical test.
Preview the sample report before ordering so that you understand the report format and level of detail.
Enter an accurate name, email address, telephone number and complete Canadian delivery address.
Review the order carefully before payment. Incorrect delivery or contact information can delay kit dispatch, delivery or report access.
An order confirmation will be sent using the contact information provided during checkout.
When the kit arrives, confirm that the package and collection materials are present and appear undamaged.
Read all instructions before collecting the sample. Complete any identification, consent, registration or activation steps included with the kit.
Contact support before collection if anything is missing, damaged or unclear.
Use the collection materials supplied with the kit to obtain the required stool sample.
Avoid touching the inside of the collection container or introducing water, urine, cleaning products or other foreign material into the sample.
Collect only the amount requested, close the container securely and complete all required labels or forms.
Place the collection container into the protective packaging exactly as described in the kit instructions.
Use the laboratory return address supplied inside the kit. Do not send the sample to another office or address unless support has instructed you to do so.
Follow the stated timing, storage and mailing requirements. Keep your receipt and tracking number when tracking is available.
Visit the Shipping and Delivery page for general Canadian shipping information.
Laboratory turnaround begins only after the sample reaches the correct laboratory, is matched to the order and is accepted for processing.
Time spent delivering the kit to you and returning the sample to the laboratory is not included in the laboratory turnaround period.
A sample may require recollection if it is insufficient, damaged, contaminated, incorrectly labelled or collected outside the instructions.
The laboratory analyses bacterial DNA found in the stool sample to estimate the composition and relative abundance of bacteria detected.
Laboratory procedures also include data processing and quality review before the report is issued.
The indicative turnaround is 15 to 20 working days from receipt of an acceptable sample at the laboratory.
You will be notified using the contact or report-access method associated with your order when the report is ready.
Depending on the current report format, sections may include bacterial composition, species richness, microbiome diversity, nutrition-related information and educational food or lifestyle guidance.
Report content and section order may change as laboratory methods, databases and scientific interpretation develop.
The stated turnaround begins after the laboratory receives and accepts the sample. It does not begin when the order is placed, when the kit is dispatched or when you mail the sample.
Not included: delivery of the kit to your address and return transit to the laboratory.
Included: laboratory processing, analysis, quality review and report preparation.
Turnaround periods are estimates. An unsuitable sample, repeat analysis, holidays, laboratory workload or another operational issue may cause a delay.
The instructions included with your kit take priority over general website information.
The laboratory may be unable to complete analysis if the submitted amount is too small or does not meet the kit requirements.
Leakage, contamination, incorrect labelling or failure to follow the instructions may make recollection necessary.
If recollection is required, support will explain the available replacement process and whether any kit, laboratory or shipping charge applies.
The microbiome report is provided for informational and educational purposes. It does not replace an examination, diagnosis, treatment plan or advice from a qualified healthcare professional.
Do not stop medication, begin a restrictive diet, delay medical care or make a treatment decision solely because of a microbiome report.
Speak with a qualified healthcare professional if you have persistent, severe, worsening or otherwise concerning symptoms.
Review Canadian delivery options, sample-return information, remote-address planning and tracking expectations.
Preview the report structure, charts, educational sections and limitations before ordering.
Find answers about ordering, sample collection, shipping, results, privacy and support.
The Gut Microbiome Test requires a small stool sample collected at home using the materials supplied with the kit.
The standard collection is completed at home. Follow the instructions supplied with the kit and contact support if you need help understanding a step.
The indicative laboratory turnaround is 15 to 20 working days after the sample reaches the laboratory and is accepted for processing. Delivery and return-shipping time are separate.
Do not make a special change solely for the test unless the instructions supplied with your kit specifically tell you to do so. The report reflects the submitted sample at that point in time.
Antibiotics, medications, supplements, illness, diet and other factors may influence microbiome patterns. Do not stop prescribed medication for the test. Ask a qualified healthcare professional when you have a medical question.
Support will contact you if the laboratory determines that the sample cannot be processed. A replacement sample may be required, and support will explain any applicable charges before proceeding.
No. The report provides educational information about the bacterial patterns detected in the sample. It is not a diagnosis or substitute for professional medical care.
Not necessarily. The sample report demonstrates the general type of content and layout. Sections, wording, reference information and recommendations may change.
Review the test details, current price and shipping information, then place your order using an accurate Canadian delivery address.
Before ordering, you can also view the sample report, review shipping information or read the frequently asked questions.
