Before ordering
Learn what the test is, what it costs, what sample is required and what to review before purchasing.
Frequently Asked Questions
Find clear answers about ordering, stool sample collection, Canadian shipping, laboratory processing, microbiome reports, privacy and customer support.
Review the questions below before ordering. The instructions supplied with your individual kit take priority over general website information.
Learn what the test is, what it costs, what sample is required and what to review before purchasing.
Review sample collection, packaging, Canadian delivery, return shipping and damaged-kit questions.
Understand turnaround times, report access, interpretation and when professional medical advice is more appropriate.
The Gut Microbiome Test is an at-home test that examines bacterial composition in a submitted stool sample.
Depending on the current report format, results may include information about bacteria detected in the sample, relative abundance, microbiome diversity and educational food or lifestyle guidance.
It is not intended to diagnose or treat a medical condition.
The test requires a small stool sample collected at home using the materials supplied with the kit.
Read the complete instructions before collection and use only the collection container, labels and packaging provided or approved for your test.
Standard sample collection is completed at home. A clinic visit is not normally required for the collection process.
Contact support before collection if you are unable to follow a step or are uncertain whether the test is appropriate for you.
The current retail test price is shown on the product and checkout pages. Review the complete order total before payment, including the test price, kit charge where applicable, taxes and shipping.
Prices and promotions may change, so the amount displayed and confirmed during checkout applies to the order.
Before purchasing, review:
The person whose sample is submitted must understand and consent to the testing, unless another person has lawful authority to provide consent on their behalf.
Contact support before ordering for a minor or for someone who cannot provide their own informed consent.
Follow the collection guide supplied with the kit. Collect only the requested amount, close the container securely and complete any required labels, forms or registration steps.
Avoid introducing urine, toilet water, cleaning products or other foreign material into the sample.
Yes. Read the complete instructions first so that you understand collection timing, labelling, packaging, storage and return requirements.
Contact support before collecting the sample if an instruction is missing or unclear.
Do not make a special dietary change solely for the test unless the instructions supplied with your kit specifically tell you to do so.
The report reflects the bacteria detected in the submitted sample at that point in time.
Antibiotics, probiotics, medications, supplements, illness, diet and collection timing may affect microbiome patterns.
Do not stop or change prescribed medication for this test. Ask a qualified healthcare professional if you have a medical question about timing or medication.
A sample may be unsuitable if it is insufficient, leaking, contaminated, incorrectly labelled, damaged or collected outside the instructions.
Support will explain the next step if recollection or a replacement kit is required. Any applicable replacement, laboratory or shipping charge should be confirmed before proceeding.
Do not begin collection until you have confirmed that all required materials are present.
Contact support with your order number and a description or photograph of the kit contents.
Do not collect a sample with materials that appear opened, damaged, leaking, contaminated or incomplete.
Contact support and include your order number, delivery details, a description of the problem and photographs where possible.
Standard postal shipping is currently CAD $15 per kit.
Shipping rates may change, so the amount displayed during checkout or confirmed with your order will apply.
Courier delivery may be available through providers such as DHL, FedEx or UPS.
Courier availability and price depend on the destination and service level. A quotation must be confirmed and paid before dispatch.
Orders may be delivered to urban, rural and remote Canadian addresses where postal or courier service is available.
Remote locations may require additional transit time. Contact support before ordering when delivery timing is important.
Tracking information is provided where it is available for the selected shipping service.
Some standard postal services may provide limited tracking. Keep any tracking number until delivery is confirmed.
Return arrangements and any applicable return-postage charge depend on the test kit and destination.
Follow the return instructions supplied inside your kit and use the stated laboratory return address. Contact support before mailing the sample if the instructions do not clearly explain the return method or cost.
Contact support immediately. An address may not be changeable after the package has been dispatched.
If the shipment is returned or must be sent again because of an incorrect address, refusal or failure to collect it, an additional shipping charge may apply.
Check the available tracking information first.
If the package has stopped moving or is significantly delayed, contact support with your order number, delivery address and tracking number.
The indicative laboratory turnaround is 15 to 20 working days after the stool sample reaches the correct laboratory and is accepted for processing.
The period does not begin when you place the order, receive the kit or mail the sample.
No. Delivery of the kit to you and return transit from you to the laboratory are separate from laboratory processing.
Carrier delays, holidays, weather, remote-area access and service interruptions may affect the overall time.
The report may include information such as:
Report sections and presentation may change as laboratory methods and reporting practices develop.
Not necessarily. A sample report demonstrates the general type of layout and educational information that may be provided.
Your findings, categories, wording, charts and section order may differ.
No. The report is intended for informational and educational purposes.
It should not be used as a diagnosis, treatment plan, prescription or replacement for care from a qualified healthcare professional.
The report may describe bacterial patterns in the submitted sample, but it cannot guarantee an explanation for bloating, pain, constipation, diarrhea or another symptom.
Many medical and non-medical factors can affect digestive symptoms. Speak with a qualified healthcare professional for diagnosis or treatment.
Do not stop or change prescribed medication solely because of the report.
Do not begin an extreme or unnecessarily restrictive diet based only on microbiome findings. Discuss important medical or dietary changes with an appropriately qualified professional.
Customer support can help with orders, kits, shipping, report access and general process questions.
Contact a qualified healthcare professional for symptoms, diagnosis, medication, treatment, pregnancy-related questions or concerns about whether testing is medically appropriate. Seek urgent medical care for severe or rapidly worsening symptoms.
A microbiome report is a snapshot of the submitted sample and depends on sample quality, collection timing, laboratory methods and the reference information used.
Microbiome science and interpretation continue to develop. The report should therefore be read as educational information rather than definitive medical evidence.
The order and testing process may involve contact, delivery, payment, sample-related and report information.
Review the Privacy Policy and Privacy and Data page before ordering.
Contact support before purchasing if you need specific information about third-party laboratories, report access, storage, retention, correction or deletion.
Include the information relevant to the request, such as:
Contact support as soon as possible. Changes or cancellation may not be possible after the order has been processed, prepared, dispatched, registered or submitted for laboratory work.
Review the Terms and Conditions for applicable cancellation and refund information. Mandatory consumer rights remain unaffected.
Contact support promptly with your order number, correct email address and other information needed to verify the order.
Accurate email access may be needed for order messages, shipping updates, support communication or report-access information.
Use the Contact Support page for questions about ordering, shipping, damaged kits, sample return, report access or website information.
Customer support cannot provide medical diagnosis or treatment advice.
Review the complete process from ordering and stool sample collection to laboratory processing and report access.
Review standard shipping charges, courier options, tracking, remote delivery and sample-return information.
Review the type of report layout, bacterial information and educational guidance that may be provided.
Review privacy information and contact support about report access, third-party processing or data questions.
Contact support before ordering when you need clarification about the kit, sample collection, shipping, report access, privacy or the limitations of the test.
You can also review how the test works, check shipping information or view the sample report page.
