Information you provide
This may include details entered when you place an order, request support, register a sample, ask a question, or use forms on the website.
Privacy policy
Your privacy matters when you are researching, ordering, or reviewing an at-home microbiome test. This page explains how information may be collected, used, protected, and requested through Microbiome Test Canada.
Microbiome testing can involve more than a regular online purchase. Visitors may share contact details, shipping information, support messages, sample registration details, and report-related information. This page is written to make those privacy topics easier to understand before you continue.
This may include details entered when you place an order, request support, register a sample, ask a question, or use forms on the website.
Microbiome testing may involve sample registration, report access, result-related information, and communication needed to complete the testing process.
Basic website activity, form submissions, email communication, and support requests may be used to operate the website and improve the visitor experience.
When you use this website, information may be collected directly from you or through standard website tools. This can include your name, email address, phone number, shipping address, order details, contact form messages, and account or report access information.
If you order a test kit, the information needed to process the order may connect with pages such as order test kit, shipping and delivery, and how it works. Those pages explain the practical steps around ordering, delivery, sample collection, and report access.
Before ordering, you may want to review how the testing process works, check the sample report, compare microbiome test cost in Canada, and read the frequently asked questions. These pages help you understand what information may be needed at each stage.
Information may be used to confirm your order, prepare delivery, support kit registration, provide order updates, and help you access testing information.
If you contact the team, your message and contact details may be used to respond to your question about ordering, shipping, reports, privacy, or general support.
Website activity may be reviewed in a general way to understand which pages are useful, where visitors need clearer information, and how the website can be improved.
Microbiome testing can involve information that feels personal. A sample may connect to a report, and that report may include educational information about detected microbiome patterns. For that reason, visitors should understand the process before ordering.
The microbiome test results page and sample report page can help you see what type of report information may be presented. A consumer microbiome report is educational and should not be treated as a diagnosis or replacement for medical care.
Information may need to be shared with trusted service providers that help operate the testing and ordering experience. This can include payment processing, shipping, website hosting, customer support tools, email services, laboratory-related workflows, or report delivery systems.
Information may also be used or shared when required to respond to legal, safety, security, fraud prevention, or operational obligations. The goal is to use only what is reasonably needed for the purpose involved.
A privacy page should make the testing experience easier to understand, not more confusing. Visitors should be able to see why information is needed, where it may be used, and how to ask questions before placing an order.
If you are unsure whether to continue, start by reading privacy and data security, how it works, and contact support. These pages can help you review the process before moving forward.
You can contact support before ordering if you have questions about sample handling, report access, shipping, or privacy expectations.
You may request help with information connected to your account, order, support message, or report access where available and appropriate.
If your email, phone number, or shipping information changes during the ordering process, contact support as soon as possible so the team can review available options.
Reasonable safeguards may be used to help protect personal information from unauthorized access, misuse, loss, or disclosure. No website, email system, lab workflow, or digital report platform can be guaranteed to be completely risk-free.
You can help protect your own information by using a secure email account, keeping login details private, checking that you are on the correct website, and contacting support if something seems unusual.
Review additional information about how privacy and data security fit into microbiome testing, report access, and customer support.
See the step-by-step path from ordering and sample collection to return shipping and report access.
Understand shipping steps, delivery expectations, return process details, and where privacy-related shipping questions may appear.
Preview the type of report structure and educational information you may receive before placing an order.
Find answers to common questions about ordering, testing, reports, privacy, shipping, and support.
Reach out if you have a privacy, order, shipping, report, or support question before or after ordering.
Information may include your name, contact details, shipping address, order information, payment-related transaction details, sample registration information, and communication needed to support your order.
Yes. Report-related information may feel personal and should be treated carefully. Before ordering, review the sample report and ask support if you have questions about report access or information handling.
This page should be used to explain the brand’s information handling practices clearly. If you want this policy to make a formal legal promise about selling or not selling information, that wording should be reviewed by a privacy professional before publishing.
Yes. You can use the contact support page before ordering if you have questions about privacy, sample handling, report access, shipping, or account information.
No. This privacy page is for general information about data handling. It does not provide legal advice, medical advice, diagnosis, treatment, or professional healthcare guidance.
If you are unsure about ordering, sample information, report access, shipping details, or support communication, contact the team before continuing. Clear answers help you make a more confident decision.
You can also review how it works, check shipping, or preview the sample report.
